Again Welcome to Alaina Elise Media.
If you've made it here, you're obviously curious. So here it is!
I'm a one-woman show (for now)! As a freelance copywriter, I'm relatively new to the craft and enjoy words and crafting great content.
So, in the name of transparency.
No, I haven't been doing this for ten years. I've been a copywriter for the last year and have been interested in Digital Marketing for the previous seven.
I have completed several courses related to Copywriting including, SEO Copywriting, Content Creation, Email Marketing, Realestate Copywriting, Business Administration, Management, and Marketing. Add this to my extensive research and the many books, articles, and blogs I've consumed. I feel confident I can provide you with the content and copy you and your business deserve.
Once we have had our initial chat and discussed your needs (which is free), I will send you an Intake pack. This pack comprises:
Upon accepting the copywriting Quote or signing the Copywriting Agreement, all Terms and Conditions are agreed to by the Client.
Definitions:
AEM: Refers to Alaina Elise Media.
The Client: Refers to the Client, the Client's business, the representative of the Client and their business, or others working for or with the Client, the Client's business, or the clients
representative.
Copy: Refers to the Client's Copy, Content, or materials sent to AEM used to create the Client's Copy or Content.
Confidentiality
1. Alaina Elise Media agrees to keep confidential all materials the Client supplies. A non-disclosure agreement may be signed if not found detrimental to Alaina Elise Media or its Employees.
2. The Client agrees to indemnify Alaina Elise Media with regards to or because of accidental disclosure or loss of confidential information or copyrighted works.
3. Alaina Elise Media agrees not to share or sell confidential information to third parties unless permitted by The Client.
Quotes
1. All Quotes are valid for 30 days
2. All Quotes allow for three revisions; any additional modifications will accrue additional fees.
3. Quotes are estimates, and costs may change between the Quote and the Issue of the Final Invoice.
4. Alaina Elise Media will inform the Client of additional fees and costs accrued when creating the Copy or Content as they arise.
Payments
1. A non-refundable deposit of 50% must be paid before the commencement of the project, as the project will NOT be active until payment is received.
2. Final invoice payments are expected within 7 days after AEM issues the final Invoice.
3. Copy created by Alaina Elise Media remains the copyrighted properties of AEM until payment of the Final Invoice.
Approval
1. The Client is required to nominate one person to be the primary contact
2. This person is to be responsible for providing a complete and concise list of directions and revisions
3. The Final Invoice will be issued when:
a. The Client asks for it,
or;
b. The Client does not submit revisions or amendments within 7 days of a draft sent to the Client.
4. The Client agrees that the primary contact is responsible for any errors in the Copy or Content contracted from Alaina Elise Media after the Client approves a draft.
Copyright
1. Copyright of any Copy created by Alaina Elise Media remains in the ownership of Alaina Elise Media until The Client has paid their account in full.
2. Alaina Elise Media reserves the right to use selected extracts or the whole Copy for promotional purposes unless The Client specifically asks AEM not to do so.
Liability, Release, and Indemnity
1. Any changes or edits published that were not completed by Alaina Elise Media will void any agreement held between Alaina Elise Media and The Client and remove any responsibility that Alaina Elise Media has or is perceived to have concerning the Copy.
2. Alaina Elise Media will assume all materials provided by the Client are factual and accurate.
3. When The Client has paid the final Invoice in full, the Copy will become the copyrighted property of The Client. At this point, Alaina Elise Media no longer owns or is responsible for the Copy contracted from Alaina Elise Media.
4. Use of Copy before final payment will be considered a copyright violation and may result in legal action.
5. Upon identification of illegal or Misleading Deceptive materials, Alaina Elise Media reserves the right to terminate the project if the Client has not agreed to change, edit, or adapt such material and information. Refunds will NOT be issued.
6. Alaina Elise Media makes every effort to provide proofread Copy; however, we cannot guarantee that The Client's Copy will be free of all typographical, grammatical, or factual errors.
7. The Client indemnifies Alaina Elise Media against any claims or costs that may arise from the appearance of errors in the Copy issued to The Client from Alaina Elise Media.
8. The Client is responsible for submitting all materials for legal review where required.
Time Frames
1. While Alaina Elise Media will endeavour to complete your project in the time frame agreed. The Client agrees that extensions may be required and additional costs accrued
2. Alaina Elise Media requires a minimum of 14 days' notice for small projects. And 21- days' notice for large projects before The Client needs the Copy.
3. Small projects are 500 words or less
4. Large projects are 1500 words or less
5. Advertisements or infographics require at least 14 days' notice before The Client needs the Copy.
After the initial Brief and Consultations, Communications
1. Email is the preferred communication medium between Alaina Elise Media. Emails will follow phone calls to ensure clarification and understanding.
2. The Client's person of contact will be required to submit any contact changes in writing to Alaina Elise Media before they cease their role as Primary Contact.
3. Changes will not be made to the Copy unless specified by the Primary contact.
Refunds
1. The 50% deposit is non-refundable.
2. Either party can cancel the Agreement at any time. However, Refunds may not be honoured.
Refunds will NOT be honoured if any of the following occur:
1. Malicious or unlawful behaviours including, but not limited to, hate speech, issuing of threats (verbal, written, or physical), Harassment, or misuse of private information.
2. Copyright violations and infringements, or
3. Misleading or deceptive conduct, or
4. Violations or breaches of the law, or
5. Unlawful or harmful use of Copy and Content provided by Alaina Elise Media
6. Use of copyrighted Copy and Content without permission
7. Alaina Elise Media will NOT issue refunds for internal Business Copy or Content such as Codes of Conduct or Policies and Procedures.
8. Alaina Elise Media will not refund The Client's initial deposit or charge a cancellation fee upon project cancellation.
9. Alaina Elise Media will not consider or honour Refunds for 'change of Mind'.
Refunds may be honoured, except for the 50% Initial Deposit amount, if the following occurs;
1. If you find Alaina Elise Media cannot provide an adequate service before the third revision and The Client has already paid in full.
2. Under proven Copyright violations and infringements by Alaina Elise Media
3. Under proven Violations or breaches of the law by Alaina Elise Media
4. Under proven misuse of private information by Alaina Elise Media
5. As determined by Alaina Elise Media under ACCC Standards and Consumer laws of Australia
Please note Evidence may be required to prove the claims of either or both parties.
Alaina Elise Media reserves the right to change the Terms and Services at anytime.
Alaina Elise Media will endeavour to inform our clients of such changes.
Changes can be found at Alaina Elise Media.com.au.
The internet and your customers are ever-changing and getting smarter. In good conscience, Alaina Elise Media cannot guarantee that your copy or content will perform to its intended or desired results. What we can guarantee is:
Privacy Policy
Alaina Elise Media is committed to protecting your privacy and giving you a safe online experience. This Privacy Policy applies to all of the products, services and websites offered by Alaina Elise Media or its subsidiaries or affiliated companies. Sometimes, we may post product specific privacy notices or materials to explain our services and products in more detail. If you have any questions about this Privacy Policy, please feel free to contact us through our website.
Last Updated: 11/09/2021
Advertising Cookie and OPT-OUT
When you are accessing the internet through a web browser, we may use cookies from Facebook, Google (and other advertisers) to improve your online experience, including the display of more relevant ads.
Anyone may opt-out of the Google cookie at any time by going to your Google Ad Settings. You may also opt-out of the Facebook cookie at any time by going to your Facebook Ad Settings.
Information We Collect and How We Use It
We may collect the following types of information:
• Information you provide - When you sign up with or make a purchase from Alaina Elise Media, we ask you for personal information. We may combine the information you submit with information from other Alaina Elise Media services or third parties in order to provide you with a better experience and to improve the quality of our services. This won't occur without your consent unless necessary for site security. This data is retained for as long as you have an active account with Alaina Elise Media.
• Cookies - When you visit alainaelisemedia.com.au, we send one or more cookies to your device. We use cookies to improve the quality of our service, including for storing user preferences, improving search results and ad selection, and tracking user trends, such as how people search. Alaina Elise Media also uses cookies in its advertising services to help advertisers and publishers serve and manage ads across the web and on Alaina Elise Media services.
• Log information - When you access the services of Alaina Elise Media via browser, application, or other clients, our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account. These logs are retained for a period of 90 days and are used for anti-fraud and website security purposes. After this time, these logs are automatically deleted.
• Traffic information - When you access the services of Alaina Elise Media via browser, application, or other, clients we record certain information using our traffic analysis tool, Google Analytics. This information is stored in an anonymised manner but does include data such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account. These logs are retained for a period of 24 months and are used for content and marketing planning purposes so that we can improve our content and services. After this time, these logs are automatically deleted.
• User communications - When you send an email or other communications to Alaina Elise Media, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our services or products but never to send you communications that are not related to your purchases or that you haven't opted into.
• Affiliated Alaina Elise Media, or Bluebird and Crow, or Me and Miss Tay services on other sites - We offer some of our services on or through other websites. Personal information that you provide to those sites may be sent to Alaina Elise Media, or Bluebird and Crow, or Me and Miss Tay in order to deliver the service. We process such information under this Privacy Policy.
• Third Party Applications - Alaina Elise Media, or Bluebird and Crow, or Me and Miss Tay may make available third party applications, such as plugins, modules or extensions, through its services. The information collected by Alaina Elise Media, or Bluebird and Crow, or Me and Miss Tay when you enable a third party application is processed under this Privacy Policy. Information collected by the third party application provider is governed by their privacy policies.
• Location data - Alaina Elise Media, or Bluebird and Crow, or Me and Miss Tay offers location-enabled services. If you use those services, Alaina Elise Media, or Bluebird and Crow, or Me and Miss Tay may receive information about your actual location (such as GPS signals sent by a mobile device) or information that can be used to approximate a location (such as a cell ID). This data is not recorded without your permission and is not held for any longer than the period required to deliver the specific service.
• Other sites - This Privacy Policy applies to Alaina Elise Media, or Bluebird and Crow, or Me and Miss Tay 's services only. We do not exercise control over the sites displayed as search results, sites that include Alaina Elise Media, or Bluebird and Crow, or Me and Miss Tay applications, products or services, or links from within our various services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.
In addition to the above, we may use the information we collect to:
• Provide, maintain, protect, and improve our services (including advertising services) and develop new services; and
• Protect the rights or property of Alaina Elise Media, or Bluebird and Crow, or Me and Miss Tay or our users.
If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
Alaina Elise Media, or Bluebird and Crow, or Me and Miss Tay processes personal information on our servers in Australia. In some cases, we process personal information outside your own country.
Choices
You can use your account on the Alaina Elise Media website to review and control the information stored in your Alaina Elise Media account. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some of the Alaina Elise Media, features and services may not function properly if your cookies are disabled.
Information Sharing
Alaina Elise Media, only shares personal information with other companies or individuals outside of Alaina Elise Media in the following limited circumstances:
• We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
• If we provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
• We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Alaina Elise Media, its users or the public as required or permitted by law.
If Alaina Elise Media becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.
Information Security
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to Alaina Elise Media employees, contractors and agents who need to know that information in order to process it on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.
Accessing And Updating Personal Information
When you use Alaina Elise Media services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes.
We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may also remain in our backup systems for a period of time.
Enforcement
Alaina Elise Media regularly reviews its compliance with this Privacy Policy. When we receive formal written complaints, it is Alaina Elise Media's policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Alaina Elise Media and an individual.
Changes To This Privacy Policy
Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).
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